User agreement
Version 2026-11-02-trc20-v1
1. Scope
This agreement governs use of DUBAI GOLD and orders for bars and coins. Customers must be adults with legal capacity, provide accurate details and keep their accounts secure. A separate checkbox is required for each order; the agreement version and acceptance time are recorded with the order. Mandatory consumer rights under applicable law remain unaffected by this agreement.
2. Products and risks
Check the metal, weight in grams, manufacturer and availability before ordering. Images do not replace product specifications. Precious metal prices may rise or fall. The store does not guarantee returns, value preservation or buyback; website information is not personalized investment advice.
3. Prices and orders
Product base prices are in USD; AED is calculated at the displayed exchange rate. Two-decimal rounding differences may occur. Order contents and totals are checked by the server. Submission creates a request, not proof of payment or dispatch. The seller confirms availability, final price, applicable taxes and delivery before requesting payment. Additional charges require prior agreement. A price error does not authorize charging a different amount without consent. Confirmed terms of an accepted order are not changed retroactively.
4. Payment
Payment is available only after payment acceptance is enabled and the seller confirms the specific order terms. Do not transfer funds to addresses received through unrelated messages. Use only the details and amount on your order invoice. The USDT invoice amount equals the confirmed USD order total at a billing ratio of 1 USD = 1 USDT; this is a billing condition, not a guarantee of the token's market price. Wallet or exchange fees are paid separately by the customer and must not reduce the invoice amount received. After blockchain verification, the seller reconciles ownership of the transfer with the order; until then payment is not finally confirmed. USDT requires the correct token and network; network fees must be disclosed separately before transfer. Do not pay before the seller confirms the order terms. Creating an order or opening the payment page does not itself charge you.
5. Delivery and receipt
Shipping and pickup require seller confirmation. Country lists and carrier logos do not guarantee acceptance of precious metals on a particular route. Costs, timing, insurance and restrictions are agreed before payment. Destination customs duties and import charges are excluded from the displayed delivery rate unless expressly stated otherwise; known charges must be disclosed before payment. Inspect the packaging on receipt, document damage and notify the seller. Signing for delivery does not waive claims for hidden defects. Risk transfers at the time required by applicable law, not automatically on handover to a carrier.
6. Cancellation and returns of non-defective goods
Before seller confirmation, a customer may withdraw the order request without a fee. After confirmation, request cancellation before dispatch. For goods priced by financial market fluctuations, applicable law may limit change-of-mind cancellation rights; this is not a universal no-returns rule. Any mandatory withdrawal right must be honored. Otherwise, returns of non-defective goods require individual agreement. Do not return goods without an agreed address and shipping method. Keep packaging and certificates: their condition may affect discretionary returns but does not remove statutory defect rights. Hidden penalties and automatic deductions for exchange-rate losses do not apply.
7. Defects, errors and refunds
For shortages, damage, incorrect items or goods not as described, provide the seller with the order number and a description, with photos and documents where available. The seller reviews the claim and provides the remedy required by law: replacement, correction, price reduction or refund as appropriate. Necessary return costs for a confirmed seller error are borne by the seller. Refunds use the original payment method unless law or separate agreement requires otherwise, within the statutory period or, where none applies, without unreasonable delay after inspection. The method, amount and timing are communicated in writing. Refunds are not replaced with compulsory store credit.
8. Data and lawful transactions
Contact and address details are used to process orders, communicate and arrange delivery; necessary information may be shared with carriers and a payment provider once enabled. Accepting this agreement does not consent to advertising. To comply with law, the seller may request information needed to check a transaction or decline a prohibited transaction. Only necessary information is requested; a secure submission method is agreed separately. Access, correction and deletion requests are considered subject to mandatory retention requirements.
9. Requests and updates
Requests should be sent to the seller’s official contacts provided in the order confirmation. Customers retain the right to contact the competent authority or court under applicable law. New versions apply to future orders; an existing order retains its accepted version. Before sales start, the seller’s legal name, registration details, address and contacts must be published. Until those details are published and payments are enabled, the site is used for selecting products and preparing order requests.