Returns & exchanges
Cancellation, returns and buyer protection
6. Cancellation and returns of non-defective goods
Before seller confirmation, a customer may withdraw the order request without a fee. After confirmation, request cancellation before dispatch. For goods priced by financial market fluctuations, applicable law may limit change-of-mind cancellation rights; this is not a universal no-returns rule. Any mandatory withdrawal right must be honored. Otherwise, returns of non-defective goods require individual agreement. Do not return goods without an agreed address and shipping method. Keep packaging and certificates: their condition may affect discretionary returns but does not remove statutory defect rights. Hidden penalties and automatic deductions for exchange-rate losses do not apply.
7. Defects, errors and refunds
For shortages, damage, incorrect items or goods not as described, provide the seller with the order number and a description, with photos and documents where available. The seller reviews the claim and provides the remedy required by law: replacement, correction, price reduction or refund as appropriate. Necessary return costs for a confirmed seller error are borne by the seller. Refunds use the original payment method unless law or separate agreement requires otherwise, within the statutory period or, where none applies, without unreasonable delay after inspection. The method, amount and timing are communicated in writing. Refunds are not replaced with compulsory store credit.
9. Requests and updates
Requests should be sent to the seller’s official contacts provided in the order confirmation. Customers retain the right to contact the competent authority or court under applicable law. New versions apply to future orders; an existing order retains its accepted version. Before sales start, the seller’s legal name, registration details, address and contacts must be published. Until those details are published and payments are enabled, the site is used for selecting products and preparing order requests.